Shipping & Returns
PRODUCTION & DELIVERY
Most corporate orders require 7-10 days to produce. Mini bottles, big bottles, and larger volume and / or complex fulfillment orders may require a little more time. Shipping usually takes up to up to 5 additional days, unless you've requested expedited shipping. You will receive a separate email confirmation the day we ship your order.
WINE SALES & LEGAL AGE
Wine can only be sold to adults who are at least 21 years of age. In placing your order with us, you represent to us that you're at least 21 years old. When UPS delivers your order, they will require the receiver to show proof of age demonstrating that he or she is at least 21 years old. Under no circumstances can wine shipments be left unattended on porches, at your door, etc.
3 DELIVERY ATTEMPTS
UPS will attempt to deliver a package up to 3 times. If they are unable to deliver the package after 3 attempts, your order will be sent to the nearest UPS hub. The package will then be held at the hub for 3 business days before being returned us. We cannot be held responsible for any returns of your order after UPS’s 3 attempts.
Packages returned to us as undeliverable are not eligible for refunds. The purchaser is solely responsible for return shipping fees and any re-shipment fees. If the purchaser does not wish to pay for re-shipment, the order will be destroyed. Returned packages can be shipped back out immediately, at your request. Standard shipping rates apply. If you do not have anyone who can sign for your order at a residential address, we recommend shipping to a business address.
If this is a gift order, you may want to let the recipient know that an adult who is at least 21 years old will have to be present and show ID to receive the package. NON-SHIP STATES We currently ship to most of the domestic United States. However, we are not licensed to ship to AK, AL, AR, DE, HI, ND, MS, RI, UT, VT or Puerto Rico.
Extreme Weather Warnings are occasionally issued for various parts of the country. Ground shipments to those areas may sometimes be delayed. In those instances, we cannot guarantee timely delivery until the Warning is lifted. We recommend selecting 3-Day or better when shipping to all extreme weather areas.
WINTER HOLIDAY SEASON
During the busy holiday season we try our best to guarantee your order will arrive on time, but due to extremely high order volume and unexpected circumstances beyond our control, there might be a slight delay in delivery of your order. If we miss our delivery guarantee, we will refund your shipping & handling fees after we confirm that your package has not arrived on time. Understandably, no refunds can be issued for orders delayed due to adverse weather conditions or any unforeseen circumstance that may affect etchedwine.com or any of our shipping carriers.
Since each order is customized to your specifications, we are unable to accept returns on monogrammed or customized products. All purchases are subject to our Terms and Conditions. But we know typing mistakes can happen to the best of us. To best avoid mistakes, please review your entire personalization(s) before submitting your order. Check spelling, capitalization, dates and names very carefully. Check it again. :)
If you have any questions, you are welcome to contact us directly:
TOLL FREE: 1-800-818-8138
We want you to be thrilled with your order! We love what we do, we work very hard at it for you, and we take great pride in the quality of our workmanship. So, please proof read your order carefully, and always feel free to reach out to us with questions. We are happy to help in any way we can. Happy Gifting!